tag:blogger.com,1999:blog-1455649611035614739.post5625459720224883326..comments2024-03-26T07:25:57.412-07:00Comments on lola's secret beauty blog: Space NK Spring Beauty Edit Gift with Purchase: February 13 | Early Access for N.Dulge Members February 12 #SNKbeautyeditlola seicentohttp://www.blogger.com/profile/14096919291120769005noreply@blogger.comBlogger40125tag:blogger.com,1999:blog-1455649611035614739.post-84021218444703569922018-02-16T21:37:15.041-08:002018-02-16T21:37:15.041-08:00Hi Alison,
I am so glad that they sent you a gift...Hi Alison,<br /><br />I am so glad that they sent you a gift, I am not in the least bit surprised– they are quite generous, indeed. I am glad that the issue has been resolved, and you are VERY welcome! It was absolutely my pleasure to help in any way that I could. I am sorry to hear that aspects of the transaction left a bit to be desired, for you, in terms of the human touch that you expected, lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-35832410376410496282018-02-16T13:10:30.771-08:002018-02-16T13:10:30.771-08:00Hi Helen and Nikko,
I wanted to report back to bot...Hi Helen and Nikko,<br />I wanted to report back to both of you with many thanks for Helen's kind intervention. First to say that I did get my refund; and the customer service very kindly sent me a complementary gift as an apology for this problem. That was truly lovely for them to do that. At the same time, the email response I received from Customer Service as a result of this being drawn Alisonhttps://www.blogger.com/profile/12080796213881566313noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-8709607720154912002018-02-16T07:30:51.531-08:002018-02-16T07:30:51.531-08:00Hi Nikko,
Of course, it is my pleasure to help in ...Hi Nikko,<br />Of course, it is my pleasure to help in any way that I can. I was very saddened to hear about your experience, and in all of the years that I have shopped at Space NK (online and in-store) I haven't experienced anything like this. Since I have contacts there, I can easily put you in touch with them so that a resolution can happen, but also so that they can understand what went lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-52960162234348012202018-02-15T19:17:02.175-08:002018-02-15T19:17:02.175-08:00Hi Helen,
Thank you so much for offering to help. ...Hi Helen,<br />Thank you so much for offering to help. I’m sure my problem will be resolved in my favor through the credit card dispute process. It’s just been disappointing, mainly because I’ve been a long time customer and have never had even the slightest issue with their products or service level ever. I hope that they get back on track.Anonymoushttps://www.blogger.com/profile/08607087596930299545noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-69143199900595477952018-02-15T08:04:38.387-08:002018-02-15T08:04:38.387-08:00Hi Jennifer, I am sad to hear that you had a simil...Hi Jennifer, I am sad to hear that you had a similar problem recently, but am thrilled to hear that SNK promptly resolved your issue. I am definitely going to pass this along to my contacts since they need to know about your experience to make sure that this type of issue doesn't happen again. I completely agree with you that Space NK is a great company, and in all of the years that I have lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-16412563383164864222018-02-15T07:55:33.581-08:002018-02-15T07:55:33.581-08:00Agreed, it truly is! They always do such an impres...Agreed, it truly is! They always do such an impressive job with their gifts with purchase!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-36694631258251210132018-02-15T07:55:00.572-08:002018-02-15T07:55:00.572-08:00Their gifts with purchase are always VERY impressi...Their gifts with purchase are always VERY impressive!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-68412819290136970522018-02-14T17:34:27.514-08:002018-02-14T17:34:27.514-08:00Nikki, I actually had the same experience recentl... Nikki, I actually had the same experience recently ( an unanswered email and unreturned phone call). It was the first time I've experienced that with their customer service. I did manage to get somone on the phone who promptly resolved my issue. I still did the promotion but wanted to lend another voice to say that their has been a slide in the quality of customer service. Hope they canAnonymoushttps://www.blogger.com/profile/08615238835360535027noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-68084540554324449432018-02-14T12:47:19.904-08:002018-02-14T12:47:19.904-08:00Like always, this GWP is one of the most impressiv...Like always, this GWP is one of the most impressive ones I've seen! Such a great assortment of top notch brands.Kristinahttps://www.blogger.com/profile/05308777594944293356noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-82578550322124523222018-02-14T11:57:09.446-08:002018-02-14T11:57:09.446-08:00I love GWP and this one is too good. :DI love GWP and this one is too good. :DSahrish Javaidhttps://www.blogger.com/profile/08937227419863340250noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-22923257485221594332018-02-14T08:58:47.629-08:002018-02-14T08:58:47.629-08:00Hi Nikko,
I am so sorry to hear that you also ha...Hi Nikko, <br /><br />I am so sorry to hear that you also had problems with customer service. I contacted Space NK to let them know about your experience. If you send me your email address and/or phone number– I will send it to my contact at Space NK who will give it to the customer service manager directly.<br /><br />You can email me at: lolassecretbeautyblog@gmail.com <br /><br />I would be lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-30626269938459425012018-02-14T08:50:13.706-08:002018-02-14T08:50:13.706-08:00It really is an amazing gift!It really is an amazing gift!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-68498482751634553792018-02-13T15:00:45.236-08:002018-02-13T15:00:45.236-08:00What a fabulous GWP!What a fabulous GWP!Prime Beautyhttps://www.blogger.com/profile/08657961907031714769noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-55856133998911634982018-02-13T10:08:26.146-08:002018-02-13T10:08:26.146-08:00Thank you Allison for mentioning the sub par and e...Thank you Allison for mentioning the sub par and even non existent customer service at Soace NK lately. I’ve been a long time Space NK customer and spend a lot of money there each year. I’ve also been unable to reach anyone by phone for a refund that I’ve been waiting for since early January. Emails are also not returned. You are either given a boilerplate response that someone will get in Anonymoushttps://www.blogger.com/profile/08607087596930299545noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-30576748571198842002018-02-13T08:51:31.955-08:002018-02-13T08:51:31.955-08:00Space NK is an incredible wonderland for the skinc...Space NK is an incredible wonderland for the skincare and makeup obsessed!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-71363835768591239422018-02-13T07:56:01.560-08:002018-02-13T07:56:01.560-08:00I haven't shopped at Space NK before but I kin...I haven't shopped at Space NK before but I kind of want to change that now just for that bag!Cassie Tuckerhttps://www.blogger.com/profile/16899760853595105795noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-56545490437270780332018-02-13T07:09:32.747-08:002018-02-13T07:09:32.747-08:00Me too, they are so amazing! I agree with you that...Me too, they are so amazing! I agree with you that this one is truly magical! It's definitely worth checking to see if you need to replenish any of your favorite products.lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-12055312138114631502018-02-13T07:08:37.688-08:002018-02-13T07:08:37.688-08:00Isn't it amazing?! They really set the bar so ...Isn't it amazing?! They really set the bar so high for every company who does beauty gifts with purchase. This is definitely an event worth shopping, and their gift bags are such a great way to try so many luxe brands.lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-32806747351155102642018-02-13T06:17:14.587-08:002018-02-13T06:17:14.587-08:00I adore SpaceNK GWPs, and this one is absolutely m...I adore SpaceNK GWPs, and this one is absolutely magical! I will have to check and see if I need to replenish any of my products.Anastasiahttps://www.blogger.com/profile/08341355410180547032noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-18888230845441253272018-02-12T22:05:00.342-08:002018-02-12T22:05:00.342-08:00Wow that's an amazing GWP! The Diptyque candle...Wow that's an amazing GWP! The Diptyque candle is a nice touch, and there are so many brands I've been dying to try in there.Lullehttps://www.blogger.com/profile/12142001310839703331noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-4968453789347917912018-02-12T21:35:16.012-08:002018-02-12T21:35:16.012-08:00AGREED! Space NK definitely knows how to put on an...AGREED! Space NK definitely knows how to put on an amazing event, and makes the most amazing gift bags!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-14938760109434271682018-02-12T21:34:22.788-08:002018-02-12T21:34:22.788-08:00You and me both, Norah! This is definitely a great...You and me both, Norah! This is definitely a great gift bag!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-82952127917962833082018-02-12T21:33:49.527-08:002018-02-12T21:33:49.527-08:00It really is, amazing– as always! You would love t...It really is, amazing– as always! You would love this bag, Marcia!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-22552953754787854772018-02-12T21:33:01.449-08:002018-02-12T21:33:01.449-08:00You are so very welcome, Alison! It is truly my pl...You are so very welcome, Alison! It is truly my pleasure to help you! I was so concerned when you told this to me, and could only imagine just how upsetting this has been. This is completely counter to anything that I have heard or experienced, and I assure you that I am passing your information on to people who are very responsible and caring. I am grateful that you came to me about this since Ilola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-90495959123513786892018-02-12T20:13:03.649-08:002018-02-12T20:13:03.649-08:00So many great products! So many great products! Baileyhttps://www.blogger.com/profile/01132043338199805469noreply@blogger.com