tag:blogger.com,1999:blog-1455649611035614739.post5261356566133808343..comments2024-03-26T07:25:57.412-07:00Comments on lola's secret beauty blog: BARNEYS NEW YORK LOVE YOURSELF BAG EVENT BEAUTY BAG EVENT STARTS TODAYlola seicentohttp://www.blogger.com/profile/14096919291120769005noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-1455649611035614739.post-13616950508594105332018-03-16T08:41:37.370-07:002018-03-16T08:41:37.370-07:00My pleasure! Now this is precisely what I expected...My pleasure! Now this is precisely what I expected would happen once you spoke with a supervisor. What you experienced is inconsistent with the service that I have always experienced! I am very happy that it was resolved, and that the supervisor was so gracious and helpful!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-38190513185290858322018-03-15T13:25:44.312-07:002018-03-15T13:25:44.312-07:00Thx Lola wanted to share the resolution. Heard fr...Thx Lola wanted to share the resolution. Heard from a supervisor told who apologized and stated they did have operational and execution issues with online orders during this spring’s beauty event. Confirmed the women’s bag was not available but had secured a men’s bag and offered to have shipped to me immediately. I accepted and explained, for me, it wasn’t so much about the bag/samples as I Anonymoushttps://www.blogger.com/profile/02258346165971150513noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-60590431099126536532018-03-14T14:34:05.495-07:002018-03-14T14:34:05.495-07:00WOW, I am absolutely stunned that was the response...WOW, I am absolutely stunned that was the response that you received! If it were me, I would call back to speak with a supervisor to let them know that you were not only confused by the cancelled order, but that it was compounded by the response that you received when you called customer service. lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-63389356775737619752018-03-14T14:11:50.221-07:002018-03-14T14:11:50.221-07:00Great suggestion. Just called and was told the onl...Great suggestion. Just called and was told the online offer remaining active is “a glitch”, the event is over and Barney’s has no obligation to further address how my order was processed. Again, I am mostly stunned that a luxury retailer would not have better management of their operations and marketing promotions and had to share my experience. Anonymoushttps://www.blogger.com/profile/02258346165971150513noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-56027981698180394602018-03-14T12:53:50.192-07:002018-03-14T12:53:50.192-07:00That makes absolutely no sense whatsoever! The gif...That makes absolutely no sense whatsoever! The gift bags are still available online right now (and it's Wednesday!). You might want to call their customer service, if you still want your order! I am so sorry to hear that happened to you!lola seicentohttps://www.blogger.com/profile/14096919291120769005noreply@blogger.comtag:blogger.com,1999:blog-1455649611035614739.post-66051306408598971432018-03-14T12:40:25.921-07:002018-03-14T12:40:25.921-07:00Sad to report this finally happened to me. Placed...Sad to report this finally happened to me. Placed my online order March 8th. Order processed/shipped March 9th. On March 13th received auto email item in my order had been cancelled -was the beauty event bag due to “limited inventory.” I am aware of the T&C “while supplies last” but cannot help but wonder whether my order was mishandled. Barney’s promoted the event through March 10 and Anonymoushttps://www.blogger.com/profile/02258346165971150513noreply@blogger.com